General terms and conditions

§ 1 Scope

The following General Terms and Conditions of Sales and Delivery of shall apply to all sales, deliveries and services. is the online shop of Stranghöner GmbH, Alte Bottroper Str. 99, 45356 Essen, Germany. These General Terms and Conditions apply exclusively. Conflicting customers’ conditions or conditions varying from those indicated in our General Terms and Conditions shall not be accepted unless approved by in writing in individual cases. In addition, the applicable legal regulations shall also apply.

§ 2 Formation of a Contract

The customer offers to conclude a contract by sending an order to An automatically generated order confirmation will be sent to you including all the details of your order. This order confirmation shall not constitute the acceptance of the contract offered by the customer. shall be entitled to accept such an offer within two weeks upon receipt of the same either by sending a separate message in which the offer is confirmed or by delivering the goods within this term. also reserves the right to not accept a customer’s offer of contract. The customer shall then be informed to this regard by email.

§ 3 Right to Cancellation

Right to Withdrawal

The customer shall be entitled to withdraw his declaration of intention to conclude a contract within two weeks by sending a written statement (by letter, fax or email) or by returning the goods to us.

In order to comply with this term, it is sufficient to dispatch the goods in time. In this case, please send the statement or the goods to:

Stranghöner GmbH - Alte Bottroper Straße 99 - 45356 Essen - Deutschland
Fon: ++49 (0)201-866 220 - Fax: ++49 (0)201-611 206

Consequences of Withdrawal

In case of a withdrawal, shall refund the purchase price, if already paid, to the customer. The return charges paid by will be deducted from the purchase price if the order value is less than EUR 40.00. In case of refunds to foreign countries, the transfer fee will be deducted as well. In case of a major deterioration of the quality of the goods or in case of loss, the customer shall make good the corresponding reduction in value or loss to if he withdraws his order. If the customer has already paid the purchase price, shall be entitled to deduct the reduction in value from the amount to be refunded.

Private customers only have the right to withdraw, companies or public corporations are not entitled to this right.

§ 4 Prices and Shipping Charges

All listed prices include German VAT (19%). Shipping charges for each order are as following (incl. German VAT): within germany only:

Invoice Paypal Prepayment
€ 6,90 € 4,90 € 3,90

EU and Switzerland:
Invoice Paypal Prepayment
€ 6,90 € 7,90 € 9,90

Shipments to countries outside the EU and Switzerland on request only.

§ 5 Conditions of Delivery

Goods are subject to availability. Any delay in the delivery process of the goods is beyond our control. Delivery time can therefore not be guaranteed and any dates specified for the delivery of the goods shall thus be considered approximate only. If or our suppliers are temporarily out of stock, the customer will be notified to this regard and, as a result, up to 14 days should be allowed for for the despatch of the goods. In the event of a delay of more than 14 days, the customer has the right to cancel the order and will refund any money already paid by the customer for any goods. shall not be held liable for any losses, costs, damages, charges, or expenses caused by any delay of the delivery of the goods. shall choose the mode of despatch.

§ 6 Terms and Conditions of Payment

Within Germany, customers (at least 18 years old) can choose between three different modes of payment: prepayment, cash on delivery or invoice. Outside Germany, cash on delivery is not possible and private customers can only pay by prepayment. When choosing payment by invoice, reserve the right to transfer personal customer information to affiliates of for the purpose of verifying the creditworthiness and credit control as part of the data exchange, e.g. with Creditreform Essen Stenmans KG, Alfredstr. 68-72, 45130 Essen, Germany. When ordering by invoice, the customer shall effect payment within one week upon receipt of the invoice. If payment is not effected within this period, this shall be considered breach of contract for delay of payment which shall entitle to claim interest for delay amounting to 5% above the Basic Interest Rate. There is no possibility of cash discount deduction. Title to all products shall not pass before full payment has been received by

§ 7 Warranty

All new products are covered by a warranty against defects in materials and workmanship limited to a period of two years. This warranty does not cover accidental damage, misuse, improper care or alteration or wear and tear or acts of God. If, after inspection, find that the product is defective in materials or workmanship, shall, at our discretion, repair or replace the product free of charge and return the product to the customer. The customer shall bear the shipping costs to, the costs of the inspection and the return shipment shall be borne by This warranty excludes claims for incidental or consequential damages in connection with the warranty problem.

§ 8 Privacy

All personal customer information will be treated absolutely confidential. The information shall only be stored and processed to such extent as permitted by the customer and in strict observance of the applicable rules and regulations. The transfer of such information to third parties who are not involved in the performance of the contract shall be excluded.

§ 9 Miscellaneous

Outside of Germany, the customer shall take full responsibility that the purchased goods meet the national technical requirements and standards.

§ 10 Court of Jurisdiction

Court of jurisdiction shall be Essen. The above General Terms and Conditions are governed by the laws of the Federal Republic of Germany, to the exclusion of the CISG (United Nations Convention on Contracts for the International Sale of Goods).

Status 01.02.18