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Please note that submitting the cancellation serves only as proof that the cancellation has been transmitted.
Submitting the cancellation is not a confirmation that the cancellation has been effectively exercised.

Cancellation of an order is only possible if:

- The goods were delivered within the last 14 days.
- The item is not a custom-made product.
- The order was placed by a private individual.

Once we have received your cancellation, you will first receive an automated confirmation of receipt via email.
We will notify you within 3 business days as to whether the cancellation is valid.

Our General Terms and Conditions (GTC) apply.

If the order is incorrect (e.g., incorrect frequency or different channel group), please feel free to contact us by phone or email so that we can arrange a prompt exchange.

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